1. Definitions
“Company,” “We,” “Us,” or “Our” refers to Orange Vision Limited, including its employees, contractors, and affiliates providing vehicle panel painting services.
“Customer,” “You,” or “Your” refers to the individual or entity engaging Orange Vision Limited for panel painting services.
“Vehicle” means the car, truck, or other motor vehicle owned by the Customer and undergoing painting services.
“Panel Painting” refers to the refinishing, repainting, or restoration of vehicle panels using industry-standard materials and professional techniques.
“Workmanship Warranty” refers to the guarantee provided by Orange Vision Limited covering the quality and durability of our painting services under specified conditions.
“Days” refers to calendar days unless stated otherwise. If a deadline falls on a weekend or public holiday, it will be extended to the next business day.
2. Scope of Service
Orange Vision Limited provides specialized automotive panel painting services, delivered by skilled professionals using approved materials and techniques to ensure high-quality finishes.
3. Compliance with the Consumer Guarantees Act
All services are provided in accordance with the New Zealand Consumer Guarantees Act (CGA). This means all work will be:
– Carried out with reasonable care and skill,
– Fit for its intended purpose,
– Completed within a reasonable timeframe.
If these guarantees are not met, the Customer may be entitled to a repair, replacement, or refund, depending on the circumstances.
4. Estimates & Pricing
All pricing is based on an initial inspection and may be adjusted due to hidden damage, additional labour, or material upgrades.
Any unforeseen costs will be communicated to the Customer before continuing with the work.
Payment terms must be agreed upon prior to commencing services. All payments are due in accordance with the agreed terms.
5. Workmanship Warranty
We offer a 12-month workmanship warranty covering defects resulting from improper paint application. This warranty excludes:
– Stone chips, scratches, or damage from physical impact,
– Normal wear and tear, including UV degradation or environmental/chemical exposure,
– Damage resulting from improper cleaning or maintenance.
6. Paint Matching & Finish
While we strive for accurate color matching, slight variations may occur due to factors such as:
– Fading,
– Previous repairs,
– Manufacturer finish differences.
Customers acknowledge that such discrepancies may influence the final appearance.
7. Customer Responsibilities
Customers must disclose any pre-existing paint damage, surface treatments, or modifications that may affect the painting process.
Vehicles must be collected within 3 days of job completion. A storage fee may apply beyond this period.
Any concerns regarding completed work must be reported within 10 days of vehicle collection for proper assessment.
8. Limitation of Liability
Orange Vision Limited is not liable for:
– Damage occurring after the vehicle has left our premises,
– Environmental damage (e.g. weather, road debris),
– Delays due to material shortages or third-party supplier issues,
– Work subcontracted to third-party providers (not covered under our warranty),
– Pre-existing vehicle issues not related to the specific work scope.
Customers acknowledge that existing damage may affect the final result.
9. Cancellations & Refunds
Cancellations must be made at least 24 hours before the scheduled service.
Deposits are non-refundable once materials have been purchased or work has begun.
Customers may still exercise rights under the CGA for services that fail to meet statutory guarantees.
10. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes shall be resolved in accordance with local legal processes, including those under the Consumer Guarantees Act.
Auto body repair shop 