Orange Vision Limited

Terms & Conditions

Version 2.0 | Effective Date: 18 June 2026

1. Definitions

In these Terms & Conditions, unless the context otherwise requires:

“Company”, “We”, “Us” or “Our” means Orange Vision Limited, including its employees, authorised representatives, contractors and subcontractors.
“Customer”, “You” or “Your” means the person or legal entity requesting or authorising Orange Vision Limited to carry out services.
“Vehicle” means any motor vehicle, trailer or related component delivered to Orange Vision Limited for repair, refinishing or painting.
“Services” means all panel beating, refinishing, spray painting, repairs, paint correction, parts replacement and any other work undertaken by Orange Vision Limited.
“Workmanship Warranty” means the warranty described in Clause 6 of these Terms.
“Business Day” means any day other than a Saturday, Sunday or public holiday in New Zealand.
“Estimate” means an estimated price only and is not a fixed quotation unless expressly stated in writing by Orange Vision Limited.

2. Scope of Services

Orange Vision Limited provides automotive refinishing and panel painting services using professional equipment, industry-approved materials and accepted trade practices.
All Services will be performed with reasonable care and skill and in accordance with applicable New Zealand laws.
Unless otherwise agreed in writing, the scope of work is limited to the Services described in the approved estimate, quotation, insurance authority or repair authorisation.

3. Consumer Guarantees Act 1993

Where the Customer acquires Services for personal, domestic or household purposes, nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Consumer Guarantees Act 1993 (“CGA”).
Where the Customer acquires the Services for the purposes of a business, the parties agree that:
- the Services are supplied and acquired in trade;
- section 43 of the Consumer Guarantees Act 1993 applies; and
- to the maximum extent permitted by law, the provisions of the Consumer Guarantees Act 1993 do not apply.

The parties acknowledge and agree that it is fair and reasonable for the parties to be bound by this contracting out.

4. Estimates, Pricing, Variations and Payment

All Estimates are provided in good faith based on the information and inspection available at the time of preparation. Unless expressly stated otherwise, an Estimate is not a fixed quotation.
Additional work may become necessary where hidden damage, corrosion, previous repairs, structural defects or other unforeseen conditions are discovered after work has commenced. Where practicable, Orange Vision Limited will obtain the Customer’s approval before carrying out additional chargeable work.
Unless otherwise stated, all prices are exclusive of GST.
Payment shall be made in full in accordance with the agreed payment terms before the Vehicle is released.
Any amount outstanding after the due date may incur interest at the lesser of 2% per month, calculated daily, or the maximum rate permitted by law.
The Customer shall also be responsible for all reasonable legal costs, debt collection fees and recovery expenses incurred by Orange Vision Limited in recovering overdue amounts.

5. Contractual Possessory Lien

Until all amounts owing to Orange Vision Limited have been paid in full, Orange Vision Limited shall have a contractual and possessory lien over the Vehicle, together with all keys, accessories and parts in its possession.
The Company may retain possession of the Vehicle until payment has been received in full, including: repair charges, painting charges, storage fees, towing charges, subcontractor costs, and any other amounts payable under this agreement.
Storage charges shall continue to accrue while the Vehicle remains in our possession after completion of the Services.
If the Vehicle remains uncollected for more than 90 days after written notice that the Services have been completed, Orange Vision Limited may exercise any rights available under New Zealand law to recover outstanding amounts and deal with the Vehicle after providing any notice required by law including the right to sell or otherwise dispose of the Vehicle in accordance with applicable law after providing required notice.

6. Workmanship Warranty

Orange Vision Limited warrants that the Services will be carried out with reasonable care and skill.

Subject to these Terms, we provide a 12-month Workmanship Warranty from the date the Vehicle is collected, covering defects arising solely from faulty workmanship in the application of paint or refinishing materials. This warranty is limited to the rectification of the defective workmanship only. At our sole discretion, Orange Vision Limited may: repair the affected area, repaint the affected area, or otherwise remedy the defect. The Workmanship Warranty does not cover:

stone chips, scratches, dents or impact damage;
vandalism or accidents;
normal wear and tear;
fading or deterioration caused by ultraviolet exposure;
corrosion originating outside the repaired area;
damage caused by chemicals, bird droppings, tree sap, industrial fallout, or environmental contamination;
damage resulting from improper washing, abrasive cleaning products or high-pressure cleaning;
defects arising from pre-existing damage or previous repairs;
damage caused by modifications or repairs carried out by another repairer after collection.

Nothing in this clause limits any rights that cannot lawfully be excluded under the Consumer Guarantees Act 1993.

7. Paint Matching and Finish

Orange Vision Limited will make every reasonable effort to achieve the closest practical colour and finish match using recognised industry methods and manufacturer-approved paint systems.
The Customer acknowledges that a perfect colour match cannot always be achieved due to factors including, but not limited to: ageing or weathering of existing paint, exposure to sunlight, previous repainting or non-factory repairs, differences in manufacturing batches, metallic, pearl or tri-coat finishes, and adjacent panel ageing.
Minor variations in colour, texture, gloss or finish which are consistent with accepted industry standards shall not constitute defective workmanship.

8. Customer Responsibilities

The Customer warrants that they are the legal owner of the Vehicle or otherwise have full authority to authorise the Services.

Before work commences, the Customer shall disclose any information that may affect the Services, including but not limited to: previous accident repairs, ceramic coatings, paint protection films (PPF), vinyl wraps, rust repairs, structural modifications, mechanical defects, or electrical modifications. Where undisclosed conditions materially affect the Services, any additional labour, materials or repairs required shall be charged to the Customer. The Customer is responsible for removing all personal belongings from the Vehicle before delivery. Orange Vision Limited accepts no responsibility for loss of cash, jewellery, tools, electronics or other personal property left inside the Vehicle. The Customer shall inspect the Vehicle upon collection. Any concerns regarding the completed Services should be notified to Orange Vision Limited in writing within 10 calendar days after collection so that the matter can be assessed promptly. Failure to notify us within that period does not affect statutory rights under the Consumer Guarantees Act 1993, but may assist in prompt resolution of any concerns.

9. Vehicle Collection and Storage

The Customer shall collect the Vehicle within three (3) calendar days after being notified that the Services have been completed.
A storage charge of NZD $50.00 plus GST per day shall apply and accrue from the fourth day until the Vehicle is collected. Storage charges continue to accrue until the Vehicle is removed from our premises.
Orange Vision Limited shall not be responsible for any deterioration of the Vehicle caused by extended storage where collection has been unreasonably delayed by the Customer.

10. Risk and Limitation of Liability

Except to the extent that liability cannot lawfully be excluded under New Zealand law (whether in contract, tort including negligence, equity or otherwise), Orange Vision Limited shall not be liable for:
- loss or damage occurring after the Vehicle has left our premises;
- delays caused by suppliers, transport providers, parts shortages, paint availability, or other third parties;
- deterioration caused by weather, road conditions or environmental exposure after collection;
- hidden structural or mechanical defects unrelated to the Services;
- defects in parts supplied by the Customer;
- work carried out by specialist subcontractors, whose warranties shall apply separately.

Vehicles remain the responsibility of the Customer while on our premises except where loss or damage is directly caused by the negligence of Orange Vision Limited. Customers are responsible for maintaining adequate motor vehicle insurance. To the maximum extent permitted by law, the total liability of Orange Vision Limited arising out of or relating to the Services shall not exceed the total amount actually paid by the Customer for the specific Services giving rise to the claim. Under no circumstances shall Orange Vision Limited be liable for indirect, consequential or economic loss, including loss of profits, loss of use of the Vehicle, business interruption or replacement vehicle costs, except where such liability cannot lawfully be excluded.

11. Insurance Repairs

Where the Services are carried out pursuant to an insurance claim, Orange Vision Limited may communicate directly with the insurer regarding the repair process.
Unless otherwise agreed in writing, the Customer remains responsible for: any insurance excess, any betterment or depreciation charges, repairs not approved by the insurer, additional work requested by the Customer, and any amount not paid by the insurer for any reason.
Orange Vision Limited is not responsible for delays caused by insurers, assessors, parts suppliers or other third parties involved in the insurance claim process.

12. Cancellations and Refunds

Appointments may be cancelled without charge by providing at least 24 hours’ notice.
Any deposit paid shall be non-refundable once: paint or materials have been specially ordered, parts have been purchased, subcontracted work has been arranged, or work has commenced.
Where Services are cancelled after work has commenced, the Customer shall pay for all labour performed, materials used and any costs reasonably incurred by Orange Vision Limited up to the date of cancellation.
Nothing in this clause limits any rights available under the Consumer Guarantees Act 1993.

13. Force Majeure

Orange Vision Limited shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to: natural disasters, earthquakes, floods, fire, pandemics, strikes, supplier shortages, transport disruption, government restrictions, power failures, or other unforeseen events.
Any estimated completion date shall automatically be extended for the duration of the relevant delay.

14. Privacy

Orange Vision Limited collects and holds personal information solely for the purposes of providing Services, processing payments, communicating with Customers and complying with legal obligations. Personal information will be handled in accordance with the Privacy Act 2020.
The Customer authorises Orange Vision Limited to disclose relevant information to insurers, assessors, finance companies, debt collection agencies, legal advisers or regulatory authorities where reasonably necessary for the performance of the Services or recovery of unpaid amounts.

15. Entire Agreement

These Terms & Conditions, together with any quotation, estimate, repair authority, invoice or other written agreement issued by Orange Vision Limited, constitute the entire agreement between the parties. No oral representation or prior communication shall form part of this agreement unless confirmed in writing.

16. Severability

If any provision of these Terms & Conditions is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

17. Waiver

Any failure or delay by Orange Vision Limited to exercise any right under these Terms shall not constitute a waiver of that right.

18. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute arising out of or in connection with these Terms.
Nothing in these Terms affects any rights or remedies that cannot lawfully be excluded under New Zealand law.

19. Acceptance of Terms

By requesting, authorising or instructing Orange Vision Limited to carry out the Services, accepting a quotation or estimate, signing a repair authority, delivering a Vehicle to our premises or making payment for the Services, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms & Conditions including acceptance by conduct.